Terms and Conditions
“The Company” means Copens Scientific (M) Sdn Bhd. “The customer” and/or “the customers” means the customer of the company. “The order” means any sales order, local order, purchase order, local purchase order, and any contract for the sales of goods by the company to the customer. “The goods” and/or “the product” and/or “the products” means goods of any description stated in the order including parts, components, and ingredients of any materials incorporated into the goods. “The service” means service of any description stated in the order.
Use of Products
All products sold by the Company are strictly for professional use. Copens Scientific (M) Sdn Bhd expressly disclaims any and all liability on any misuse, mishandling and recommendation made because the company does not represent or provide warranty regarding the misuse, mishandling and recommendations.
Quotations generated by Copens Scientific (M) Sdn Bhd shall be valid within 30 days of the date of the quotations, unless stated in terms or agreed otherwise by the Company. Quotations generated are bound by the Company’s Terms, Conditions and Policies.
Copens Scientific reserves the right to change pricing without prior notice. Please write in by fax (+603-61406849) or email (firstname.lastname@example.org) to obtain quotations, price confirmation, stock availability, and product information. The company reserves the right to increase the price of any goods to account for any alteration in the cost of materials, parts, labour, or to account for any changes in work or delivery schedules or quantities, or to account for increases of the company’s costs of any kind arising for any reason after the date of the order, made or caused by the customer. Prices quoted in the quotations by the company are ex-works, and exclude insurance, freight, packaging and delivery charges, unless stated otherwise in writing by the company.
Original Invoice is generated and given to customers, by hand, when the customers collect their orders from the company. Original Invoice is generated and included in the parcel or consignment if the orders are instructed by the customers to be shipped to them. Re-printing of Invoice is chargeable at RM10.00 per print.
Payment (Governmental Users)
All invoices must be payable without discount of any kind in Ringgit Malaysia (RM) on the last day of the month following the date of the company’s invoice. Without prejudice, the company reserves the right to request the customer to pay interest at the daily rate of 8% per annum, on any overdue invoice, calculated from the date of the payment is due. The customer shall reimburse the company all costs and expenses (including legal fees) incurred in the collection of any overdue amount. Without prejudice, if the customer fails to pay the obligated amount in the order of products which come with warranty, when the date of the payment is due, the Company reserves the right to reduce the warranty period at a rate of 30 days per week, in addition to the said daily interest rate at 8% per annum. Without prejudice, if the customer fails to pay the obligated amount in the order, or becomes insolvent, or believes that any of such event may occur, then the company may terminate the supply of any goods and shall be entitled to forfeit any payment already received. All goods that are not paid or not fully paid remain the Company's properties. The Company may decide to confiscate the goods if the customer displays uncooperative behaviour, unwillingness to complete the payment or fails to pay the obligated amount, 90 days after the payment is due.
Payment (Non-Governmental Users)
All Proforma Invoices must be payable without discount of any kind, unless offered by the Company, in Ringgit Malaysia (RM) within thirty (30) days from the date of Proforma Invoice, otherwise the order is considered cancel. All goods in Proforma Invoice are subject to sales unless payment is confirmed. However, the prices in the Proforma Invoice are valid for 30 days. All goods that are not paid or not fully paid remain as the Company’s properties. The Company may decide to confiscate the goods if the customer displays uncooperative behaviour, unwillingness to complete the payment or fails to pay the obligated amount by 90 days after the payment is due.
Warranty, Service and Repair
All products from Copens Scientific are warranted for one year from the date of purchase, unless stated otherwise. The warranty is valid against defects in materials and workmanship resulted from the manufacturers. During the warranty period, the product will be repaired, at the option and expense of the company. However, this warranty is not applicable to cases of mishandling, abuse and unauthorised repair (that is, repairs conducted by agents other than Copens Scientific (M) Sdn Bhd). Trained experts in Copens Scientific (M) Sdn Bhd are being regularly trained and updated on the recent product development and technicality, by our manufacturing principals. The company only uses ORIGINAL parts supplied by the manufacturers. All products send to the company for repair or service must be sterilised and packed properly. Please be informed that shipping costs are the responsibility of the customers when product is returned to Copens Scientific (M) Sdn Bhd for repair, although it is still under warranty. Copens Scientific (M) Sdn Bhd will pay for the shipping costs when returning the similar item. All products send to the company for repair or service must include a copy of Invoice complete with brief description of error or problem. Failing which, the company will decline to service the returned products. Copens Scientific (M) Sdn Bhd will not service product that has been contaminated by hazardous and biohazardous materials such as diseased tissues, potentially toxic samples, radiological materials and pathogens. If the product falls into this category, please contact a professional body to do the necessary before sending it to the company. Copens Scientific (M) Sdn Bhd is believed to make reliable recommendations on the properties, qualities, or application of the products sold. However, Copens Scientific (M) Sdn Bhd expressly disclaims any and all liability on any recommendation made because the company does not represent or provide warranty regarding the recommendations.
Return of Sold Products
All goods sold are not returnable, not refundable and not exchangeable.
All shipments are chargeable. The fees vary by product type, weight and final destination. Copens Scientific (M) Sdn Bhd delivers orders mostly by KTM courier. The company encourages the customer to register an account with KTM courier so that delivery can be made on the customer’s account number. Otherwise, the company will add the delivery cost to the order and repay the KTM courier. Delivery time is determined by the speed of the payment made and cleared. The original Invoice is included in the parcel or consignment. Goods are delivered after three (3) working days from date of remittance or after the payment is confirmed to be received by the Company.
Copens Scientific (M) Sdn Bhd shall ensure that every order is error-free and every product is free of damage and in proper working condition, prior to packaging and delivery. Thus, it is the responsibility of the customer to inspect all goods upon receipt within three (3) working days. The company will, then, investigate for claim of any short-shipment. The delivery is not insured, thereby, the company is not liable to any damages or lost caused during shipping.
Copens Scientific (M) Sdn Bhd only accepts and processes order no lesser than RM 250.00 unless agreed otherwise in writing.
All sales transaction by Copens Scientific (M) Sdn Bhd are subject to the company Terms, Conditions & Policies, unless agreed otherwise in writing.