Privacy Policy

At Copens Scientific (M) Sdn Bhd (“Copens”), we have high regards on the importance of protecting all Personal Information. This Privacy Policy explains the way we collect your Personal Information, and the purposes we collect and process your Personal Information. By providing your Personal Information when you register with us, send your enquiry to us or purchase from us, you consent to the collection and use of your Personal Information in the manner as described in the Purposes in this Privacy Policy. You can continue to browse our website without informing or registering with us, however, you may not have access to the promotions and other privileges, if any. By using Copens website, you understand and consent unconditionally to the contents and terms of this Privacy Policy.

Personal Information that you provide voluntarily to Copens Scientific (M) Sdn Bhd is collected and processed for mutual business benefits:

• to enable the completion of specific transaction;
• to complete specific order delivery process;
• to respond and attend to your further feedback, queries, doubts or dissatisfaction;
• to better analyse your needs, requirements and preferences from sales history, search history and pending-purchase records;
• to be able to market directly to you, products that can or may cater to your needs, requirements and preferences;
• to be able to enhance and design product promotions that may be interesting to you;
• to manage your exclusive membership with us;

On top of the Personal Information, our website will automatically collect your Non-Personal Information such as Internet Protocol (IP) address, date and time of your access to our website, section that you visited, read and viewed, and downloaded content from our website. This information may be used to identify demographic patterns. This information will not and cannot be connected to the identities or other Personal Information of each individual, unless you specifically choose to share your information with us.

When necessary, we shall make correction and amendment on the Personal Information in our database if we notice any inaccurate information. It is your responsibility to inform us about any changes to your Personal Information so that the information is always up-to-date and accurate. If you wish to view or delete your Personal Information from our database, you are required to write in to us by providing a minimum of seven (7) working days to allow us to do the necessary. However, we are unable to change any purchase history. If you wish to receive a hardcopy of your purchase history, you are required to write in to us by providing a minimum of seven (7) working days to allow us to prepare, and a minimum fee of RM 10.00 per print is chargeable.

In our best effort, we shall attempt to hold and process your Personal Information and Non-Personal Information in the most secured way possible. We engage security guards at our premises, apply restrictions of access to our premises and office, and equip our premises with alarm system. At each workstation, it is password-protected. However, we cannot guarantee that loss, abuse or unpermitted data alteration will not occur. We may share your Personal Information and Non-Personal Information within our company only, that is Copens Scientific (M) Sdn Bhd for the above Purposes. We may disclose your information when legally compelled to do so.

We use various communications channels to reach you, including but not limited to, our website, our customer loyalty programme, Facebook, postage, e-mail, telephone, facsimile, or phone message, subject to your choice. At anytime, you may choose to unsubscribe the abovementioned communications channels by writing to us your so desired decision.

Our products are available to you subject to our Terms, Conditions and Policies and in accordance to the Malaysian legislations. Our Privacy Policy may be supplemented by our Terms, Conditions and Policies, as it deems necessary. The products in this website are an indication of what we might have and they may be unavailable at the time of order due to stock depletion, deletion or modification, without any prior notification, and we have no obligation to fulfill the said order but the order is deemed cancel.

Copens website uses cookies system in order to assist us in collecting information and enhancing our service to all users. Some cookies may be dropped by third party through our website, without our intention and permission. We disclaim any liability for or control over this third party for collecting or using your information. In other words, all access and use of this website is at the user’s risk. It is absolutely your choice to accept or decline cookies, whenever the browser allows. By declining cookies, however, may subject you to poor browsing experience when you are using our website.

This Privacy Policy is effective as of 1st January 2018.

We reserve the absolute right to review and change our Privacy Policy as we deem necessary. We shall announce any updates or changes in the Privacy Policy so that all users are aware. You are automatically bound by the changes once you continue to use our website.

It is your responsibility to log off from Copens website and exit the browser window to prevent any unauthorised party access. It is also your responsibility not to divulge your personal user ID and password to any third party. Do remember not to use e-mail to send sensitive information such as personal user ID, password or credit card details.

Should there be any questions or concerns regarding this Privacy Policy, please contact us by

E-mail : info@copens-sci.com

Telephone : +603-6140 8613

Facsimile : +603-6140 8349

Regular mail : Copens Scientific (M) Sdn Bhd No.10, Jalan Teknologi 3/6, Taman Sains Selangor 1, Kota Damansara, 47810 Petaling Jaya, Selangor Darul Ehsan, MALAYSIA.