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Terms, Conditions and Policies
 
Definitions

The Company” means Copens Scientific (M) Sdn Bhd.

The customer” and/or “the customers” means the customer of the company.

The order” means any sales order, local order, purchase order, local purchase order, and any contract for the sales of goods by the company to the customer.

The goods” and/or “the product” and/or “the products” means goods of any description stated in the order including parts, components, and ingredients of any materials incorporated into the goods.

The service” means service of any description stated in the order.

"Invoice" and/or "invoices" and/or "Tax Invoice" and/or "Tax Invoices" mean official tax invoice generated by the company.

 
Quotations

Quotations generated, either in the form of e-mail, fax or preprinted accounting format, by Copens Scientific shall be valid within 30 days from the date of the quotations, unless stated in terms or agreed otherwise by the company.

Quotations generated are covered by the Company's Terms and Policies.

The company will issue quotations within four (4) working days and urgent enquiries (require immediately or less than 4 working days) will not be entertained. Nevertheless, customers are encouraged to peruse online sales portal, copensonline.com especially if there are urgent enquiries. 

 
Pricing
Copens Scientific reserves the right to change pricing without prior notice. Please write in by fax (603-61406849) or email (info@copens-sci.com) to obtain quotations, price confirmation, stock level, and product information.

The Company reserves the right to increase the prices of the goods to account for any alteration in the cost of materials, parts, labour, or to account for any changes in work or delivery schedules or quantities, or to account for increases of the company's costs of any kind arising for any reason after the date of the order, made or caused by the customer.

Prices quoted in the quotations by the Company are subjected to GST 6%.

Prices quoted in the quotations by the company are ex-works, and exclude insurance, freight, delivery and packing charges, unless stated otherwise in writing by the company.

Packing charges of a minimum RM 8.00 is applicable to goods delivery and collection by courier, pick-up or forwarding agents assigned by the customers.

 
Payment

All Proforma Invoices must be payable without discount of any kind in Ringgit Malaysia (RM) within seven (7) working days.

All Tax Invoices must be payable without discount of any kind in Ringgit Malaysia (RM) before or on the last day of the month following the date of the the company's invoice.

The Company reserves the right to summon the customer to pay interest at the daily rate of 8% per annum, on any overdue invoice, calculated from the date of the payment is due. The customer shall also reimburse the Company all costs and expenses (including legal fees) incurred in the collection of any overdue amount.

If the customer fails to pay the obligated amount in the purchase order of products which come with warranty, when the date of the payment is due, the Company  also reserves the right to reduce the warranty period at a rate of 30 days per week, in addition to the said daily interest rate at 8% per annum.

If the customer fails to pay the obligated amount in the purchase order, or becomes insolvent, or believes that any of such event may occur, then the Company may terminate the supply of any goods and shall be entitled to forfeit any payment already made.

Re-printing of Tax Invoice is chargeable at a minimum value of RM 15.00, inclusive of courier to your premise (courier within Klang Valley). The re-printing fees are subject to GST 6%. The re-printed Tax Invoice is NOT an original Tax Invoice. The first printed Tax Invoice from the Company is the original Tax Invoice.

 
Warranty and Service / Repair
All equipment from Copens Scientific are warranted for one year from the date of purchase, unless stated otherwise. The warranty is valid against defects in materials and workmanship resulted from the manufacturers. During the warranty period, the product will be repaired, at the option and expense of the company. However, this warranty is not applicable to cases of mishandling, abuse and unauthorised repair (that is, repairs conducted by agents other than Copens Scientific).

Trained engineers in Copens Scientific are being regularly trained and updated on the recent product development and technicality, by our manufacturing principals. Copens Scientific only uses ORIGINAL parts supplied by the manufacturers.

All equipment send to the company for repair or service must be sterilised and packed properly. Please be informed that shipping costs are the responsibility of the customers when the equipment is returned to Copens Scientific for repair, although it is still under warranty. Copens Scientific will pay for the shipping costs when returning the similar item.

Copens Scientific will not service equipment that has been contaminated by hazardous and biohazardous materials such as diseased tissues, potentially toxic samples, radiological materials and pathogens. If the equipment falls into this category, please contact a professional body to do the necessary before sending it to the company.

Copens Scientific is believed to make reliable recommendations on the properties, qualities, or application of the products sold. However, Copens Scientific expressly disclaims any and all liability on any recommendation made because the company does not represent or provide warranty regarding the recommendations.

 
Return of Products
Goods sold are neither returnable nor refundable.
 
Delivery and Collection

Original Tax Invoice is included in the parcel (if the goods are delivered by the Company/KTM or if the goods are picked up by the customers' agent) or is given by hand to the person who collects the goods from the Company.

Copens Scientific delivers goods mostly by KTM courier. The Company encourages the customer to register an account with KTM courier so that delivery can be made on the customer's account. Otherwise, the company will charge the delivery cost to the customer and repay the KTM courier. Delivery time is determined by the speed of the payment made and cleared.

Packing charges of a minimum RM 8.00 is applicable to goods delivery and collection by courier, pick-up or forwarding agents assigned by the customers.

Authorisation letter with customer's company letterhead, the Company Proforma Invoice, the Company Delivery Order, the Company Invoice, or the Company Cash Sale is compulsorily required during goods collection. Otherwise, goods collection is not allowed. Goods collection is permitted after payment confirmation or after payment is confirmed (usually 3 working days) to be received by the Company.

Goods collections hours :

Mondays to Fridays (except public holidays)

9.30 a.m. to 12.00 noon

3.00 p.m. to 5.00 p.m.

 
Delivery Claims
Copens Scientific shall ensure that every order is error-free and every product is free of damage and in proper working condition, prior to packaging, delivery and collection. Thus, it is the responsibility of the customer to inspect all goods upon receipt within three (3) working days. The company will, then, investigate for claim of short-shipment. The delivery is not insured, thereby, Copens Scientific is not liable to any damages and lost caused by shipping company.
 
Minimum Order

Copens Scientific only accepts and processes order value amount to RM 250.00 and above.


Shall the Company accept the order with value amount less than RM 250.00, a surcharge of RM 25.00 will be imposed.

By placing an official order to the Company, the company Terms, Condions and Policies are fully accepted and agreed upon by the customer, without any dispute.

 

All sales transaction by Copens Scientific are subject to the company Terms, Conditions and Policies, unless agreed otherwise in writing.


 

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office:
603 6140 8613 / 8616 / 6319
email:
info@copens-sci.com
enquiry:
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